Made-to-order garments
Every Hoodie Design product is printed for your school, class, club or team after the order is approved. Production begins only after successful payment and any artwork checks or approvals we tell you are required.
Because group orders can vary in size and artwork complexity, the production estimate shown or confirmed for your order may differ. If timing is important for a leavers’ date or event, contact us before ordering.
Delivery
We currently accept delivery addresses in the United Kingdom. Any available delivery method, charge and estimate will be shown before payment or confirmed with your order. Estimates run from completion of any required artwork approval, not necessarily the date the basket was created.
Orders may be sent in more than one parcel. We are not responsible for delay caused by an incorrect or incomplete address, failed delivery attempts, carrier disruption or other events outside our reasonable control, but we will help trace a delayed parcel.
Check your order on arrival
Please check the parcel, garment quantities, sizes and custom print promptly after delivery. Keep the packaging and take clear photographs if the parcel or product is damaged.
Reporting an issue quickly helps us investigate it with the printer or carrier, but it does not reduce the statutory rights available to consumers.
Returns and cancellations
We do not accept change-of-mind returns for products made to your specification or clearly personalised. These products cannot normally be resold, so the usual online 14-day cancellation right does not generally apply.
If you contact us before production begins, we will check whether a change or cancellation is still possible. Once artwork has been approved or production has started, changes and cancellations are unlikely to be possible.
Damaged, defective or incorrect goods
If a product is damaged, defective, misprinted, not as described or does not match the approved order, contact us. Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy such as repair, reprint, replacement, price reduction or refund.
We will cover reasonable return and re-delivery costs where goods are faulty or we supplied the wrong item. Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.
How to report a problem
Email sales@hoodiedesign.co.uk with your order reference, a description of the issue and clear photographs of the garment, print and packaging. Do not send anything back until we provide return instructions.
Items should be kept unused except for the handling reasonably needed to inspect the issue. We may ask to collect or receive affected goods so the fault can be verified.